How is Opshiva different from a chatbot builder?

Chatbot builders give you decision trees you have to script by hand. Opshiva is an autonomous agent: it understands the conversation, pulls from your knowledge base and connected tools, files structured tickets, routes them, and resolves end-to-end — across voice and text — without flow charts.

Which languages do you support?

11 Indian languages with natural code-mixing (for example Hindi–English), across both voice and text channels. The same agent and the same memory carry across every language a caller switches between.

How does it handle complex multi-step conversations?

One shared context window holds the full history, so the agent can manage multi-issue calls, gather missing details, branch between tasks, and even split a single conversation into multiple structured tickets when several distinct issues come up.

Can it work alongside our existing call-centre staff?

Yes. Opshiva handles the front line and hands over to a human the moment confidence drops, a customer asks, or an SLA is at risk — with the full transcript and context attached. Your team focuses on the exceptions, not the queue.

Where is data stored? Is it compliant?

Opshiva is MeitY-compliant and supports RBI, HIPAA, and DPDP requirements. Enterprise deployments can run on-premise or in a sovereign cloud, with tamper-proof, audit-grade logs for every interaction.

How long does deployment typically take?

A pilot goes live in about 2 weeks. A full vertical rollout takes 4–6 weeks, and state-scale deployments land in 8–12 weeks, followed by continuous tuning.

What happens when the AI fails or doesn't understand?

The agent escalates gracefully — handing the conversation to a human with full context, or stepping up from L1 to L2 to L3 on an SLA breach. Nothing is dropped; every handover is logged with a complete chain of custody.

Terms of Service

Last updated: 5 September 2026 · Effective: 5 September 2026

These Terms of Service ("Terms") govern your access to and use of the Opshiva platform and related services provided by AR Village Technologies Private Limited ("Opshiva", "we", "us", or "our").

By accessing or using Opshiva, you agree to be bound by these Terms. If you are using Opshiva on behalf of an organization, you represent that you have authority to accept these Terms on behalf of that organization.

If you do not agree with these Terms, you must not use the Services.

1. About Opshiva

Opshiva is an AI-powered service and support operations platform that may provide capabilities including:

AI voice agents
Customer support automation
WhatsApp and communication automation
Ticket and complaint management
Knowledge management
AI-powered workflows
Service and after-sales automation
Grievance management
Analytics and reporting
AI agent orchestration
Business process automation
Third-party integrations

The features available to you depend on your subscription, account configuration, plan, and applicable agreement.

2. Eligibility and Account

You must provide accurate and complete information when creating an account.

You are responsible for:

Maintaining the confidentiality of your account credentials
Maintaining the security of your account
Ensuring that authorized users access the account appropriately
Ensuring that information provided to Opshiva is accurate
All activities conducted through your account

You must promptly notify us if you believe your account has been compromised or accessed without authorization.

3. Use of the Services

You may use Opshiva only for lawful business and organizational purposes and in accordance with these Terms.

You must not:

Use the Services for unlawful activities
Attempt to gain unauthorized access to the platform
Circumvent security or authentication mechanisms
Interfere with the operation of the Services
Introduce malware or malicious code
Abuse APIs or system resources
Reverse engineer or attempt to extract source code except where expressly permitted by applicable law
Scrape or copy the platform without authorization
Use the Services to violate another person's rights
Use the Services to send unlawful, fraudulent, abusive, or deceptive communications
Use automated systems in a manner that creates unreasonable operational or security risks

We may suspend or restrict access where we reasonably believe that the Services are being misused or that continued use creates security, legal, or operational risks.

4. Customer Content and Data

You retain ownership of the content and data that you submit to Opshiva ("Customer Content"), subject to the rights necessary for us to provide the Services.

Customer Content may include:

Customer information
Complaints
Tickets
Documents
Knowledge-base content
Call recordings
Transcripts
Messages
Business information
Workflow information
Other data submitted through the Services

You are responsible for ensuring that you have all necessary rights, permissions, notices, and lawful bases required to provide such information to Opshiva and to process it through the Services.

You authorize Opshiva to process Customer Content as reasonably necessary to provide, secure, maintain, and support the Services.

5. AI-Generated Outputs

Opshiva may use artificial intelligence and machine learning systems to generate responses, summaries, classifications, recommendations, workflow actions, and other outputs.

AI-generated outputs may occasionally be inaccurate, incomplete, outdated, or inappropriate.

You are responsible for determining whether an AI-generated output is appropriate for your intended use.

For high-impact, sensitive, legal, financial, medical, regulatory, or other consequential decisions, appropriate human review should be used.

Opshiva does not guarantee that AI-generated outputs will always be accurate or error-free.

6. Third-Party Services and Integrations

Opshiva may integrate with third-party services, including but not limited to:

Google services
WhatsApp
Telephony providers
Cloud infrastructure providers
AI model providers
CRM systems
Helpdesk systems
Payment providers
Email providers

Your use of third-party services may be subject to their separate terms and privacy policies.

Opshiva is not responsible for third-party services that are outside our reasonable control.

7. Google Integrations

Where you connect a Google account or Google service to Opshiva:

You authorize Opshiva to access only the Google data covered by the permissions you grant.
Opshiva will use that data only to provide the functionality you authorize.
You may revoke access through the applicable Google account controls.
Continued use of certain functionality may require continued authorization.

Our handling of Google user data is described in our Privacy Policy and is subject to applicable Google API policies.

8. Subscription, Credits and Payments

Certain Opshiva features may require payment.

Depending on the applicable plan, charges may be based on:

Subscription fees
Usage
AI processing
Voice minutes
Communication usage
Credits
Setup or implementation services
Custom development
Enterprise services

Pricing, credit rates, billing cycles, taxes, and payment terms may be displayed within the platform, website, order form, proposal, or applicable customer agreement.

Unless otherwise stated, fees are non-refundable except where required by applicable law or expressly agreed in writing.

We may suspend paid services where required payments remain overdue.

9. Trial Credits and Promotional Credits

Opshiva may provide trial, promotional, or complimentary credits.

Such credits:

May have an expiration period
May be subject to usage restrictions
May not be transferable
May not have cash value
May be withdrawn where reasonably necessary to prevent abuse

The applicable credit terms will be displayed at the time the credits are provided.

10. Intellectual Property

Opshiva and its licensors retain all rights, title, and interest in:

The Opshiva platform
Software
Source code
Interfaces
Workflows
System architecture
AI orchestration technology
Platform designs
Documentation
Trademarks
Logos
Product names
Proprietary methodologies
Other underlying technology

These Terms do not transfer ownership of Opshiva's intellectual property to you.

Subject to these Terms and your applicable subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services.

11. Customer Feedback

If you provide suggestions, ideas, recommendations, or feedback about Opshiva, you grant us the right to use that feedback without restriction or compensation, provided that such use does not disclose your confidential information.

12. Confidentiality

Each party may receive confidential information from the other party in connection with the Services.

Each party agrees to:

Protect confidential information using reasonable safeguards
Use confidential information only for the purposes for which it was disclosed
Not disclose confidential information except to authorized personnel, service providers, or where required by law

Separate confidentiality or non-disclosure agreements may apply to enterprise customers where agreed.

13. Service Availability

We aim to provide reliable and continuous access to the Services, but we do not guarantee uninterrupted availability.

The Services may occasionally be unavailable because of:

Maintenance
Updates
Security measures
Infrastructure failures
Third-party service interruptions
Internet or telecommunications failures
Events beyond our reasonable control

Enterprise customers may receive specific service-level commitments under a separate agreement.

14. Security

We implement reasonable technical and organizational measures designed to protect the Services and information processed through them.

However, no online service can guarantee complete security.

You are responsible for maintaining appropriate security practices for your account, users, credentials, integrations, devices, and data.

15. Data Protection

Our collection and processing of personal information is governed by our Privacy Policy.

Where an organization uses Opshiva to process personal information belonging to its customers, employees, citizens, or other individuals, the organization is responsible for determining the appropriate legal and operational requirements for that processing.

Additional data processing agreements may apply to enterprise, government, or regulated customers.

16. Government and Enterprise Deployments

Certain customers may require customized deployment arrangements, including:

Private cloud
Customer-controlled infrastructure
On-premise deployment
Hybrid deployment
Customer-managed databases
Additional security controls
Custom integrations
Specific data residency requirements

Such deployments may be governed by a separate agreement, statement of work, security agreement, or service-level agreement.

17. Suspension and Termination

We may suspend or terminate access to the Services if:

You materially violate these Terms
Your use creates a security or legal risk
Required payments remain unpaid
Your account is involved in fraudulent or abusive activity
Suspension is required by law
The Services are discontinued

You may stop using the Services at any time.

Upon termination, access to your account and data may be disabled according to the applicable plan, agreement, retention requirements, and our Privacy Policy.

18. Disclaimers

To the maximum extent permitted by applicable law, Opshiva provides the Services on an "as available" and "as is" basis.

We do not guarantee that:

The Services will always be available
AI outputs will always be accurate
AI responses will always be appropriate
The Services will be completely error-free
Third-party integrations will always operate without interruption
The Services will satisfy every specific business requirement

You are responsible for evaluating AI outputs and configuring appropriate human review and business controls for your use case.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Opshiva and AR Village Technologies Private Limited will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services.

Where permitted by applicable law, our total aggregate liability arising from the Services will be limited to the amount paid by you to Opshiva for the Services during the [three/six/twelve] months immediately preceding the event giving rise to the claim.

This limitation does not apply where such limitation is prohibited by applicable law.

Enterprise customers may have different liability terms under a separately executed agreement.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Opshiva and AR Village Technologies Private Limited from claims, losses, liabilities, damages, and expenses arising from:

Your misuse of the Services
Your violation of these Terms
Your violation of applicable laws
Your violation of third-party rights
Customer Content supplied by you
Your failure to obtain required permissions or consents

21. Changes to the Services

We may modify, improve, add, or discontinue features of the Services from time to time.

Where a change materially affects an ongoing paid service, we may provide reasonable notice where required.

22. Changes to These Terms

We may update these Terms periodically.

When material changes are made, we may update the "Last Updated" date and provide additional notice where appropriate.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

23. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law and any separate agreement between the parties, disputes relating to these Terms shall be subject to the jurisdiction of the courts of [Patna, Bihar, India].

24. Contact Information

Company: AR Village Technologies Private Limited
Brand / Product: Opshiva
Registered office: House no. 50B/137, B.H. Colony, M.G. Nagar, Kanti Factory Road, Kankarbagh, Patna, Bihar-800026
Email: info@opshiva.com
Website: https://www.opshiva.com/

Registered Office: House no. 50B/137, B.H. Colony, M.G. Nagar, Kanti Factory Road, Kankarbagh, Patna, Bihar-800026 Email: info@opshiva.com Website: https://www.opshiva.com/ By accessing or using Opshiva, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Also see our Privacy Policy.