How is Opshiva different from a chatbot builder?

Chatbot builders give you decision trees you have to script by hand. Opshiva is an autonomous agent: it understands the conversation, pulls from your knowledge base and connected tools, files structured tickets, routes them, and resolves end-to-end — across voice and text — without flow charts.

Which languages do you support?

11 Indian languages with natural code-mixing (for example Hindi–English), across both voice and text channels. The same agent and the same memory carry across every language a caller switches between.

How does it handle complex multi-step conversations?

One shared context window holds the full history, so the agent can manage multi-issue calls, gather missing details, branch between tasks, and even split a single conversation into multiple structured tickets when several distinct issues come up.

Can it work alongside our existing call-centre staff?

Yes. Opshiva handles the front line and hands over to a human the moment confidence drops, a customer asks, or an SLA is at risk — with the full transcript and context attached. Your team focuses on the exceptions, not the queue.

Where is data stored? Is it compliant?

Opshiva is MeitY-compliant and supports RBI, HIPAA, and DPDP requirements. Enterprise deployments can run on-premise or in a sovereign cloud, with tamper-proof, audit-grade logs for every interaction.

How long does deployment typically take?

A pilot goes live in about 2 weeks. A full vertical rollout takes 4–6 weeks, and state-scale deployments land in 8–12 weeks, followed by continuous tuning.

What happens when the AI fails or doesn't understand?

The agent escalates gracefully — handing the conversation to a human with full context, or stepping up from L1 to L2 to L3 on an SLA breach. Nothing is dropped; every handover is logged with a complete chain of custody.

Privacy Policy

Last updated: 5 September 2026 · Effective: 5 September 2026

Opshiva is a product and service provided by AR Village Technologies Private Limited ("Opshiva", "we", "us", or "our"). Opshiva provides an AI-powered platform for service and support operations, including customer support, voice AI, WhatsApp automation, ticketing, workflow automation, knowledge management, analytics, and related business operations.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, applications, platform, APIs, integrations, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Opshiva, we may collect the following categories of information:

1.1 Account and Business Information

When you create an account or use our Services, we may collect:

Name
Email address
Phone number
Organization/company name
Job title or role
Login and authentication information
Billing and transaction information
Organization and account configuration information

1.2 Customer and Service Information

Organizations using Opshiva may provide information relating to their customers, users, citizens, employees, vendors, or other individuals. This information may include:

Name
Phone number
Email address
Customer/account identifiers
Service requests
Complaints or grievances
Support requests
Ticket information
Order, warranty, or after-sales information
Communication history
Information provided during voice, WhatsApp, email, or other support interactions

The organization that uses Opshiva is generally responsible for determining what customer information is processed through the platform and for ensuring that it has the appropriate rights and permissions to provide that information to us.

1.3 Voice and Communication Data

Where enabled by the organization or user, Opshiva may process:

Voice calls
Call recordings
Call transcripts
Voice metadata
Call duration and timestamps
Conversation summaries
Intent and category information
Sentiment or quality indicators
Ticket and workflow information generated from conversations

Call recording and other communication features may be subject to applicable laws, contractual requirements, and consent or notification requirements.

1.4 Google User Data

If you choose to connect your Google account or Google services to Opshiva, we may request access to specific Google data through Google APIs based on the permissions you authorize.

The information accessed depends on the Google API scopes requested by the integration and may include information such as:

Basic Google account information required for authentication
Information from Google services that you explicitly authorize Opshiva to access
Data necessary to provide the specific integration or functionality requested by you

We request only the permissions necessary for the relevant functionality.

Opshiva uses Google user data only to provide, maintain, and improve the functionality that the user has explicitly authorized.

We do not sell Google user data.

We do not use Google user data for advertising purposes.

We do not use Google user data for purposes unrelated to the functionality disclosed to the user and authorized by the user.

Where Google user data is accessed through restricted or sensitive scopes, Opshiva will handle that information in accordance with applicable Google API Services User Data Policy requirements, including applicable Limited Use requirements.

1.5 Usage and Technical Information

We may automatically collect certain technical information when you use our Services, including:

IP address
Browser type
Device information
Operating system
Log information
Access times
Pages or features used
API usage information
Error and diagnostic information
Security and authentication logs

We use this information to operate, secure, troubleshoot, and improve our Services.

1.6 Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to:

Keep users signed in
Maintain sessions
Remember preferences
Improve website functionality
Understand website usage
Monitor security and performance

You may control cookies through your browser settings. Disabling certain cookies may affect some functionality of the Services.

2. How We Use Information

We may use information to:

Provide and operate the Opshiva Services
Create and manage user accounts
Authenticate users
Process customer support interactions
Register and manage tickets, complaints, and service requests
Execute authorized workflows
Provide AI-powered voice and communication services
Provide knowledge retrieval and AI responses
Provide analytics and reporting
Process billing and payments
Provide customer support
Monitor and improve service performance
Detect and prevent fraud, abuse, and security incidents
Maintain system reliability and security
Comply with applicable laws and legal obligations
Communicate important service, security, and administrative information

We may also use aggregated or de-identified information for analytics, product improvement, and business planning where permitted by applicable law.

3. AI Processing

Opshiva uses artificial intelligence, machine learning, retrieval systems, workflow automation, and related technologies to provide its Services.

Depending on the configuration of the Service, information may be processed by AI systems to:

Understand customer requests
Identify intent
Extract relevant information
Retrieve information from authorized knowledge sources
Generate responses
Create or update tickets
Trigger business workflows
Route requests
Perform escalation
Generate summaries and analytics

Organizations using Opshiva are responsible for configuring appropriate workflows, permissions, knowledge sources, and escalation procedures for their use case.

Opshiva is not intended to replace appropriate human review for decisions requiring professional, legal, financial, medical, regulatory, or other specialized judgment.

4. How We Share Information

We may share or provide access to information only where reasonably necessary to provide or operate the Services, including with:

Service Providers

We may use trusted third-party service providers for services such as:

Cloud hosting
Database infrastructure
AI/ML processing
Voice and telephony
Speech-to-text and text-to-speech
Messaging
Email delivery
Payment processing
Analytics
Security and monitoring

Such providers may process information only as necessary to provide their contracted services and subject to applicable contractual and legal requirements.

Customer-Authorized Integrations

If you or an organization using Opshiva connects third-party systems such as CRM, helpdesk, Google services, WhatsApp, telephony systems, or other integrations, information may be exchanged with those systems according to the permissions and configuration authorized by the relevant user or organization.

Legal and Security Requirements

We may disclose information where reasonably necessary to:

Comply with applicable law or legal process
Respond to lawful government requests
Protect our rights or property
Protect users or the public
Investigate fraud, abuse, or security incidents
Enforce our agreements

We do not sell personal information as a business practice.

5. Google User Data

Where Opshiva accesses Google user data through Google APIs:

We request only the Google permissions necessary for the relevant functionality.
We use Google user data only for the functionality described to the user and authorized by the user.
We do not sell Google user data.
We do not use Google user data for advertising.
We do not use Google user data for unrelated purposes.
We do not transfer Google user data to third parties except where necessary to provide the requested functionality, comply with applicable law, or as otherwise permitted under applicable Google policies.
Access to Google user data is limited to authorized personnel and systems that require such access to provide or secure the Services.
We apply reasonable technical and organizational safeguards to protect Google user data.

Our handling of Google user data is intended to comply with the applicable Google API Services User Data Policy and, where applicable, its Limited Use requirements.

6. Data Storage and Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the Service and customer configuration, security measures may include:

Encryption in transit
Encryption at rest where supported
Access controls
Authentication and authorization controls
Secrets management
Logging and monitoring
Role-based access controls
Infrastructure security controls
Backup and recovery procedures
Security monitoring and incident response procedures

No method of transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to:

Provide the Services
Maintain business and transaction records
Meet contractual requirements
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain security and operational records

Retention periods may vary depending on the type of information, customer configuration, contractual requirements, and applicable law.

Organizations using Opshiva may have additional retention requirements under their agreements with us.

8. Data Deletion

You may request deletion of your personal information, subject to applicable legal, contractual, and operational requirements.

For Google-connected accounts, you may also revoke Opshiva's access through your Google Account settings or through the relevant integration functionality.

If you want to request deletion of information associated with your Opshiva account, contact us using the details provided below.

Certain information may need to be retained where required by law, necessary to establish or defend legal claims, or required for legitimate security and accounting purposes.

9. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including:

Accessing your personal information
Requesting correction of inaccurate information
Requesting deletion
Requesting restriction of processing
Objecting to certain processing
Withdrawing consent where processing is based on consent
Requesting information regarding our processing practices

Requests may be submitted using the contact information below.

If you use Opshiva through an organization, some requests may need to be directed to that organization because it may control the relevant customer data.

10. Children's Privacy

Our Services are primarily intended for businesses, organizations, and their authorized users. Opshiva does not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. International Data Transfers

Depending on the infrastructure, service providers, customer configuration, and location of users, information may be processed or stored in countries other than the country in which it was originally collected.

Where required, we take appropriate contractual, technical, and organizational measures for such transfers.

Enterprise and government customers may have additional data-location or deployment requirements that can be addressed through applicable contractual or deployment arrangements.

12. Third-Party Services

Our Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third-party services that we do not control.

You should review the privacy policies of third-party services before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.

When we make material changes, we may update the "Last Updated" date and provide additional notice where required by applicable law.

14. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Company: AR Village Technologies Private Limited
Brand / Product: Opshiva
Address: House no. 50B/137, B.H. Colony, M.G. Nagar, Kanti Factory Road, Kankarbagh, Patna, Bihar-800026
Email: info@opshiva.com
Website: https://www.opshiva.com/

For data deletion requests, please use: info@opshiva.com

By using Opshiva, you acknowledge that you have read and understood this Privacy Policy.

Also see our Terms of Service.